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Vijen_M
Contributor III
Contributor III

Query for a dashboard i have  this table where ,i want to calculated number of answered and number of unanswered call, and then make kpi seprately

Call centre.png

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1 Reply
brunobertels
Master
Master

hi may be this 

 

answered 

count({<Answered (Y/N)={'Y'}>} Answered (Y/N) ) 

non answered 

count({<Answered (Y/N)={'N'}>} Answered (Y/N) ) 

 

total received : 

count(Answered (Y/N) ) or count( Total Answered (Y/N) )