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Val3
Contributor
Contributor

Valéria Cardoso

Prezados, consegue me ajudar com o caso abaixo?

 

 

Não estou conseguindo extrair as sprints pelo banco de dados pelo editor pois consta o seguinte erro?

 

Erro Connecting to the Sense service

 

Pelo Desktop carrega normalmente, pois pelo saas não carrega.

 

Preciso urgente de um posicionamento nosso IP esta liberado, falei com o nosso suporte e informou que não consta erro até a nossa porta, que o erro consta na QLIK.. ]

 

Teria alguma outra forma de extrair os dados, isso esta me atrapalhando demais..

 

Alguém consegue me ajudar????

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  • SaaS

1 Solution

Accepted Solutions
Francisco_Fernandez

Hello @Val3 ,

It is best that you post in English since it is the forum's official language and it will also help you receive a faster response.  

Could you please let us know what's the database is being used and also post a screenshot of the error message?

Also, have you allowed the necessary IPs for your cloud region?


https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Introduction/qlik-cloud-...

Best regards,

Francisco

View solution in original post

1 Reply
Francisco_Fernandez

Hello @Val3 ,

It is best that you post in English since it is the forum's official language and it will also help you receive a faster response.  

Could you please let us know what's the database is being used and also post a screenshot of the error message?

Also, have you allowed the necessary IPs for your cloud region?


https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Introduction/qlik-cloud-...

Best regards,

Francisco