unable to unlock engine after installing QlikSense Desktop in Virtual Machine

[OlafHahn79]

Dear members,

Since i used Qlik Sense Desktop on a physical machine i am now a bit supprised.

My IT installed Qlik Sense Desktop in a virtual Windows 10 machine (since we only have a thin client Environment). But when i start the application and log in using my credentials i get an error "Engine unable to unlock, please try again".

What do i Need to check? I haven't found any Information that installing in a VM is not possible, or using it via RDP.

Thank you all for your time and help.

Best regards

Olaf

[Sebastian_Linser]

Hello Olaf,

could it be that you use OneDrive at the RDP client? In this case here is one reason why you see this error

https://support.qlik.com/articles/000050457

All the settings and Data are stored in your Documents folder, if you use Qlik Sense Desktop. Do you use a roaming profile? 

You can check the logfiles located in the location described in this article.

https://support.qlik.com/articles/000042730

If that post solved your issue, please mark the thread as "solved".

regard

Sebastian 

[OlafHahn79]

Thanks Sebastian for the Help.

I'm not sure About the roaming profiles in regardes to this VM. Usually in our Citrix Environment we do use them.

I've checked the Logs and found one issue in the "enginge" log. 

Severity Timestamp ProcessId ThreadId UserId TenantId SessionId AppId Server Started Message
INFO 20190805T095742.624+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 Engine started with command line: -P 9076 --WSPath C:\Users\admin\AppData\Local\Programs\Qlik\Sense\Client --MigrationPort 9074 --DataPrepPort 9072 --NPrintingPort 9073
INFO 20190805T095743.177+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 GlobalContext: Initiating Broker default port 4848
INFO 20190805T095743.249+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 GlobalContext: Initiating DataPrepPort user-supplied port 9072
INFO 20190805T095743.260+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 ServiceManager: Initiating migration REST client on user-supplied port 9074
INFO 20190805T095743.273+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 WorkingSet: Configured Working Set Size is 5.594-7.193 GB (setting 70%-90%)
INFO 20190805T095743.690+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 QvSocket: Starting HTTP request handler - 0000021D8525E220
INFO 20190805T095743.719+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 Port Listen: IPv4 bind successful on Port 9076
INFO 20190805T095743.740+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 Port Listen: IPv6 bind successful on Port 9076
ERROR 20190805T095744.884+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 RestClient: HTTP request for url /migrate/ping failed with error code 12029 (source: 5)
INFO 20190805T095744.979+0200 5652 560 Internal\Engine default 0  20190805T095742.000+0200 ServiceManager: Migration service ping timeout (re-trying in 50 ms)

I assume that's a network firewall Problem?

Also the  "--WSPath" seems to be odd, since i'm not "admin".

Thanks for your advise.

Regards Olaf

[OlafHahn79]

Update:

I haven't solved the issue jet.

We tried to disable the Windows Antivirus option, without any luck.

I'm not allowed to run the app as Admin.

So what could i do?

Thanks for the help.

Olaf