Problem logging in to QlikSense on the server using the dns-name & Cert question

[JacobT]

Hi,

Got 2 problems.

1. In a customer enviroment we did not set up when you are on the QlikSense server you can't login using the dnsname,

https://testdns.se/qmc for example, when you try to login it just returns the loginwindow.

It works using the dnsname outside of the server or from any other server.

It's required to be solved for some scripts I coded, without being able to login throgh the dnsnamee on the server they won't work.

2. I created a QlikSense testserver in Azure as a labenviroment, this one does not have a dns but uses the FQDN.

There is a cert-problem, I am using the cert that QlikSense creates, but it does not see it as valid.

I put it in trusted certs through MMC, thumprint has been added in the QlikSense proxy and the site has been whitelisted.

What am I missing here?

[JacobT]

Noone? The first issue must be common as thats standard after an installation.

[Levi_Turner · Accepted solution]

The first issue is caused by a Windows layer mechanism. The resolutions are outlined here: https://community.qlik.com/t5/Knowledge-Base/Authentication-fails-repeatedly-when-using-external-DNS...

For the second, the likeliest cause is that the certificate does not have a private key.

MMC > Certificates (Local Computer) > Personal > Certificates > Inspect your certificate to ensure it has a private key (and that the service account has access to it). If there are hiccups, then C:\ProgramData\Qlik\Sense\Log\Proxy\Trace\{serverName}-QS_Security_Proxy.txt should point in the right direction.