Re: Schedule Reload of Qlik Sense App every 30 Secs
This dashboard has been developed for Customer Care dept. who handles calls from customers. Their service level or avg. queue time of calls is 20Secs. The dept. plans to use this dashboard to monitor no: of queued calls and agents available. If the queue calls increases more agents will be engaged to take the calls. So that their service levels do not drop.
This dashboard will be displayed on the big screen on the call center floor for all the agents to have visibility into the system.