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Snapshots and Story Editing

We have a problem with taking Snapshots and editing Stories in Qlik Sense that I hope you can help.

End user can create a Story with no problem with preferred name and description but cannot edit the sheets. Nothing happen when select Snapshots or any other objects.

We haven't change the security nor other configurations. Is that a bug? is there a way to trace the reason for this?

Your help will be appreciated..