How to configure the timeout between QlikView Server and WebServer

[Andre_Sostizzo]

The QlikView AJAX client times out after 60 seconds of inactivity and the session is disconnected. 

Environment:

All version of QlikView

Default timeout value between the QlikView Server (QVS) and WebServer (QVWS) is 60 seconds by default. This timeout can be adjusted by modifying the SocketTimeOutInSeconds.

QlikView Web Server:

1. Stop the QlikView WebServer Service
2. Navigate to C:\Program Files\QlikView\Server\Web Server
3. Open QVWebServer.exe.config
4. Inside the <appSettings> section, add the following key (if not already present): 
   <add key="SocketTimeOutInSeconds" value="600"/>
5. Save the file, and start the QlikView WebServer Service

If using IIS:

1. Open IIS manager on the webserver
2. Highlight the Default Web Site (if not using Default Web Site, select the web site which was chosen during the QlikView Settings Service installation process)
3. Double-click Application Settings
   
   
   
   
4. Right-click in blank space and choose Add
   
   In Name field, enter SocketTimeOutInSeconds 
   In Value field, enter desired value*, click OK

*a value of 600 will set the timeout value to 10 minutes
 

Note that for IIS additional configuration steps may be necessary depending on your environment setup. See Timeout Values Related To QlikView Deployment for details.