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How to customize the text of a generic Qlik Sense error message

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Sonja_Bauernfeind
Digital Support
Digital Support

How to customize the text of a generic Qlik Sense error message

Last Update:

Nov 8, 2023 8:42:09 AM

Updated By:

Sonja_Bauernfeind

Created date:

May 22, 2019 10:09:01 AM

The information in this article is provided as is. Adjustments to error messages cannot be supported by Qlik Support and can lead to difficulties identifying underlying root causes of technical issues experienced later. All changes will be reverted after an upgrade.
The method documented in this article is intended for later versions of Qlik Sense Enterprise on Windows.

The message texts are defined in JavaScript files located by default in path C:\Program Files\Qlik\Sense\Client\translate\. There are subfolders for each supported language, e.g. en-US for English. 

To modify the message text edit e.g. the file hub.js in the folder corresponding to the language you want to change the text for.

To change e.g. the default message text for access denied messages you need to find the following line:

"ProxyError.OnLicenseAccessDenied": "You cannot access Qlik Sense because you have no access pass.",

To change the text of the message you need to modify the second part of the text which is in brackets (see example below):

"ProxyError.OnLicenseAccessDenied": "This is a modified message text for access denied events", 

To modify the error message:

  1. Navigate to C:\Program Files\Qlik\Sense\Client\translate\
  2. Open the folder corresponding to the language you wish to change,  e.g. en-US for English.
  3. Open either the hub.js file or the qmc.js file. Older version of Qlik Sense relied on a single client.json file. 
  4. Search for the standard error message
  5. Modify the message text accordingly. If the message you wish to modify cannot be located, then the message cannot be customized.
  6. Save the file
  7. Restart the Qlik Sense Proxy service
    Users will not be able to see the new message until their browser cache has been cleared.
Labels (1)
Comments
Tool_Tip
Creator III
Creator III

Dear Sonja

How can we can customize follow authentication error :

Tool_Tip_0-1753611072022.png

In our case authentication method is also greyed out :

Tool_Tip_1-1753611126512.png

Kindly suggest

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @Tool_Tip 

If the message cannot be located as documented, then it can likely not be changed.

Please note that this article is provided as is and that Qlik Support cannot directly assist in additional changes to the product. 

For more customization assistance, post directly in the Qlik Sense Integration forum, where your knowledgeable Qlik peers may have additional input for you. You can, of course, also reach out to our Professional Services

All the best,
Sonja

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Version history
Last update:
‎2023-11-08 08:42 AM
Updated by: