Incompatibility between Qlik NPrinting and Teradata

[Andrea_Bertazzo]

The installation of Teradata on the Qlik NPrinting Server machine causes instabilities. The Qlik NPrinting Scheduler Service stops frequently without obvious warnings, and restarting it may lead to an immediate crash of the service.

Resolution

Installing Teradata causes changes in the native images that cannot be reverted and which impact basic functionalities of the Qlik NPrinting services. This results in the installation of Teradata being incompatible with Qlik NPrinting.

To resolve the issue with Qlik NPrinting:

1. Uninstall Teradata
2. Take a backup of your Qlik NPrinting database; see Backup and restore Qlik NPrinting 
3. Uninstall and reinstall Qlik NPrinting
4. Restore your Qlik NPrinting database; see Backup and restore Qlik NPrinting 

In rare instances, the Windows Operating system will need to be reinstalled or reverted back to a pre-Teradata state.

Internal Investigation ID(s)

SUPPORT-8105

Environment

• Qlik NPrinting