Node offline - Failed to retrieve service status from http://server:4444/status/

[Bastien_Laugiero]

The Qlik Sense Management Console (QMC) lists specific nodes as offline.

The Repository Trace System logs (default C:\Programdata\Qlik\Sense\Log\Repository\Trace\) the following error is registered:

Failed to retrieve service status from 'http://ServerName:4444/status/' (Unable to connect to the remote server)

Resolution:

Possible points of failure to correct:

• The Rim node is not listening on the port 4444. The command netstat -bano | findstr 4444on the Rim server to determine if listening. Otherwise, restarting the services on the Rim node might help. Follow the order documented under Manual Start and Stop order of Qlik Sense services
• The communication between the Central node and the Rim node via port 4444is blocked. You can use this article to determine that How To Check Open Ports Using PowerShell 

Cause:

To get the service status from the Rim node, the Central node needs to make request to the Rim node which is supposed to be listening on port 4444.

Environment: 

Qlik Sense Enterprise, all versions