Qlik Web Connectors Log Files

[Bjorn_Wedbratt]

If you make a support request, we might ask you to turn on logging, reproduce the issue, and send the relevant log file to us in order to help us identify the issue.

Occasionally, access tokens and other sensitive information might end up saved in the log file. Before sending in log files, always remove access tokens, credentials, and other sensitive information.

The procedure you follow will depend on the Qlik Web Connectors edition you are using. But the general steps will typically be:

1. Go to Log Files
2. Go to General/Errors
3. Either open the log file directly in the browser, or right-click the log file you want to save and click Save link as...

Alternatively, you can navigate to the App_Data folder in your Qlik Web Connectors folder, locate the GUID for the user you are using Qlik Web Connectors, and locate the Logs folder. The GUID can be obtained from the logins.xml located in the root WebConnectors installation folder ([Install_dir]\logins.xml)

The log files are placed in:

[Install_dir]\App_Data\Logs

And the API log files in:

[Install_dir]\App_Data\<User>\Logs
 

Environment

• Qlik Web Connectors

[elaineng]

How can I attach the log file? Can't upload here.

[Sonja_Bauernfeind]

Hello @elaineng 

If you have an active support ticket, please upload the log file to the case. We do not recommend uploading log files directly to the public community unless you have previously scrubbed them of all personal and sensitive information.

Attachments cannot be uploaded to article replies.

All the best,
Sonja