Unauthorized error while setting up Qlik Data Transfer

Rakesh_HB · Sep 4, 2023 2:40:51 AM

The Qlik Data Transfer fails and cannot be completed.

The following error is displayed when connecting to the Qlik Cloud Tenant:

Unable to Connect to the tenant.

This issue can be identified by reviewing the Qlik Data Transfer logs found in "C:\ProgramData\Qlik\DataTransfer\Log",

ERROR Error: Unauthorized

Environment

Qlik DataTransfer
Qlik Data Gateway

Resolution

The most common root cause for this is that Qlik Data Transfer is currently installed on a machine which also hosts Qlik Data Gateway - Direct Access.

This is working as designed.

In a production deployment, it is recommended to deploy Qlik Data Transfer on a separate server instance, to avoid resource constraints with failed reloads or end-user errors as a consequence.

The data gateway software should be installed on a dedicated Window Server as stipulated in the System Requirements below. Do not install it on the actual data source server or on a server that already has Qlik Sense Enterprise on Windows or Qlik DataTransfer installed.

General limitations and considerations

Should this not apply, see Qlik Data Transfer unable to connect to the tenant.

Cause

Qlik Data Gateway - Direct Access is also installed on the same Windows machine. This will cause conflicts in Ports and Certificates.

Unauthorized error while setting up Qlik Data Transfer