Direct Access Gateway update error (error status code '404' when status code '101' was expected)

[allan_freire]

I'm having problems updating Qlik Gateway Direct Access, after the update it doesn't work anymore with the following error after starting the service:
The server returned status code '404' when status code '101' was expected.
at System.Net.WebSockets.WebSocketHandle.ConnectAsync(Uri uri, CancellationToken cancellationToken, ClientWebSocketOptions options)
at System.Net.WebSockets.ClientWebSocket.ConnectAsyncCore(Uri uri, CancellationToken cancellationToken)
at QCSConnectionBroker.QCSWebSocketsClient.StartConnectionAsync()

At first it worked, it was installed together with Data Transfer and Qlik on-promise, I even thought there was a conflict, so I installed it on another server, with an updated Windows 2016 OS, same error...

[Albert_Candelario]

Hello @allan_freire,

Indeed, needs to be installed on a clean server, been installed on a server within Qlik Data Transfer or Qlik Sense client managed is not a supported set up and can lead to issues.

Is there any proxy/firewall that could be impacting the communication between the server and Qlik Cloud?

Cheers,

Albert

[allan_freire · Accepted solution]

Hllo, @Albert_Candelario, 

it was a problem with the tenant... I have done 99% correctly rs,

before
connectoragent qcs set_config --tenant_url asus.us.qlikcloud.com

after
connectoragent qcs set_config --tenant_url asusbr.us.qlikcloud.com

Thanks for your help,

Allan Freire

[Albert_Candelario]

Hello @allan_freire,

Great, thanks for letting us know.

Cheers,

Albert