Technical issues with connecting Qlik Sense to MongoDB

[Millie]

Hi.

I encountered some technical issues while connecting MongoDB with Qlik Sense.

I’m sure that I didn’t input the wrong username, password, or other information, but I’m still unable to connect.

I tested the connection status of MongoDB and it showed as normal. Additionally, I was also able to successfully connect using MongoDB Compass.

I was able to successfully connect on March 8th, but since then I have tried multiple times and have received the same error message.

How can I resolve this issue?

Thanks

[Albert_Candelario]

Hello @Millie,

Are you using Qlik Data Gateway Direct Access or connecting directly to MongoDB Atlas? Is your MongoDB accepting inbound connections from Qlik Cloud? 

Cheers,

Albert

[Millie]

@Albert_Candelario 

I use Data Manager  in Analytics Services to connect to MongoDB, and MongoDB accepts inbound connections from Qlik Cloud.

[Albert_Candelario]

Thanks for sharing.

As per the error I would that say some setting from the connection is not the proper one.

Can you connect using Mongo Compass?

Cheers,

Albert

[Millie]

There is no problem connecting using Mongo Compass.

I also tried testing the connection to MongoDB with telnet, and the result was normal.

[Albert_Candelario]

Hello @Millie,

At this stage I would recommend contacting us to have a further review with you through our Chat, by clicking Contact Support on any Support Page across Qlik Community.

Cheers,

Albert

[brownrice]

@Albert_Candelario I am having the same issue.
I am on free trial - my company is evaluating the product.
Contacted chat - they do not know to solve this, keep giving me links to pages I read already.
What can be done?

[Albert_Candelario]

Hello @brownrice,

What error are you getting?

Are you connecting to MongoDB Atlas or to on-prem MongoDB?

Cheers,

Albert

[brownrice]

Im getting the same error message mentioned above.
Im using Atlas cloud

[Albert_Candelario]

Such error is quite generic, if contacting the chat again would be good to create a case with us so we can have a better understanding.

Also ensure that MongoDB accepts connections from Qlik Cloud.

Cheers,

Albert