IT Service Desk

[BmRoux]

IT Service Desk

Senwes

The purpose of this app is to monitor the tickets the service desk receives in order to improve efficiency.

Discoveries

The app discovered that the time it takes for certain tickets to be completed can be improved.

Impact

The Pro-active monitoring dashboard included in the app allows the IT department to pro-actively respond to high priority incidents that's having a direct impact on business.

Audience

IT Monitoring/ Service Management.

Data and advanced analytics

Better tracking of ticket duration.