No gold client files meet the criteria specified.

[HariprasadM]

Hi Team,

i am new to Qlik tool, while we are working on POC created the Data snap in source client and tried to perform the import control in lower environment, getting the issue as "No gold client files meet the criteria specified." is there any file to be defined before we execute this step, please provide some insight or steps to get example scenario is executed.

Regards,

Hariprasad

[Anonymous]

Hello, 

that is why the export didn't finish successfully ( make sure the export have a "last job" with spool 

[HariprasadM]

Hi While i am performing this task in export getting message as "export not complete due to standard temp files found in /HTG/GCSFILEPROG."

Please advise, no spool list is creating after the data selection.

Regards,

Hari

[ryanesch]

Hello Hari,

Based on that message you are seeing, I would recommend that you submit a support case through the Qlik Community page. Further analysis is required. Once the support case is created, one of our Qlik engineers will contact you to meet and review your Gold Client configuration and take steps to resolve this issue.

Thank you,

Ryan

[HariprasadM]

Hi Ryan,

Can you please help by which link i can raise a support ticket.

when i try to raise a support ticket its faulting to below link.

How to contact Qlik Support - Qlik Community - 1837529

not finding the right option to raise a support ticket.

Regards,

Hari

[ryanesch]

Hello Hari,

Please use the following link:

https://community.qlik.com/t5/forums/postpage/board-id/@support

Once you reach the "New Case" screen, please be sure to choose Qlik Gold Client in the "Product" field so that the support case is routed to the correct team.

Thank you,

Ryan

[ryanesch]

When submitting the case, please enter the following values in these fields:

Problem Type - Product Related

Product Category - Client Managed: Data Integration

Product - Qlik Gold Client

For Case Title and Case Description, please just provide the details you've already shared in this discussion thread. Thank you.