Incident Access Denied to Source from Qlik

[indrasaptaalldata]

Dear Support,

We get issue access denied because any hit user pass to source that cause task stop.

For detail, please check the log

Thanks

Sapta

[Geetha]

Hi @indrasaptaalldata 

Thank you for contacting us through Qlik community!

From the logs, It unclear about the problem statement.

Kindly elaborate on: "We get issue access denied because any hit user pass to source that cause task stop"

Please provide reference screenshot along with logs.

Best Regards,
Geetha

[sureshkumar]

Hello @indrasaptaalldata 

As Geetha Mentioned, we don't see any error or Access denied information in the log. 

If the issue is still occurring kindly set SOURCE_CAPTURE to TRACE/VERBOSE to check why Access denied issue is coming from Source.

And also look for repsrv.log for any connection issue related information.

Regards,

Suresh

[Geetha · Accepted solution]

Hi @indrasaptaalldata 

From the error screenshot, It appears that the mentioned user is locked:

"User BRICDC on system has been disabled"

Kindly verify if the IP address displayed in the screenshot belong to DB2 iseries and contact iSeries dba to enable the Replicate user.

Let us know if this helps! or provide repsrv logs to troubleshoot.

Best Regards,
Geetha

[indrasaptaalldata]

Hi Geetha,

Now the issue has been resolved after the DB2 Team reset the user's pass.
The user's concern is that there is a problem in Qlik for configuration or something trying to access the source, so DB2 disables access.

[Geetha]

Hi @indrasaptaalldata 

This must be due Source configuration, Replicate would not cause locking of the account once its added and saved on the Endpoint connection.

We recommend you to check with source team or to investigate further please create a support case and attach repsrv logs.

Best Regards,
Geetha

[indrasaptaalldata]

Hi Geetha,

This issue appear two times, yesterday and this morning.

Could we setup this SOURCE_CAPTURE to TRACE/VERBOSE  or when issue appear?

Please guide me to download repsrv.log ?

[aarun_arasu]

Hi @indrasaptaalldata ,

Please find the below

You can download the repsrv log under Server --> View logs and you will find the download option

Regards

Arun

[sureshkumar]

Hello @indrasaptaalldata 

You can find the repsrv.log in the below location (Default location)

C:\Program Files\Attunity\Replicate\data\logs

Regards,

Suresh