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Dinesh-Thangarasu
Contributor II
Contributor II
‎2025-10-06 07:11 AM

Support availability policy for QCDI

Hi Team ,

We are looking for clarification,  in the case of a Severity 0 issue, will Qlik provide 24/7 support by assigning experts to the case?

 

Regards,

Dinesh

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Daniele_Purrone
Support
Support
‎2025-10-06 07:52 AM

Hi @Dinesh-Thangarasu ,

we define severities as 1,2 and 3.
You can read the Support Policy and Service Level agreement.

But basically yes... you get 24/7 support for production critical issues.

Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.

View solution in original post

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1 Reply
Daniele_Purrone
Support
Support
‎2025-10-06 07:52 AM

Hi @Dinesh-Thangarasu ,

we define severities as 1,2 and 3.
You can read the Support Policy and Service Level agreement.

But basically yes... you get 24/7 support for production critical issues.

Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
215 Views