Unable to launch/access Qlik Replicate Console in the server

[Vandy]

Hi team,

I am facing issues while launching/accessing the Qlik Replicate Console in my office server. When opened there is no response at all. Whereas Qlik Compose Console opens up cmd prompt and then leading to Chrome web browser asking for username and password. 

I tried to check with the log files but there is no recent log files being generated. There are a few log files that have been generated months ago back in March. And the log file looks something like below:

[START:  2023-03-03 17:18:56 Attunity Replicate Version: 2021.11.0.165]
4 2023-03-03 17:18:56 [Host           ] [ERROR] AUTHORIZATION-E-SYSDFLTACL, System account cannot be used as default authorization identity.
4 2023-03-03 17:18:56 [Host           ] [INFO ] Stopping service on error...
6 2023-03-03 17:18:57 [Host           ] [INFO ] Stopped web host
1 2023-03-03 17:18:57 [Command        ] [INFO ] Replicate Control Program completed successfully.
[END:  2023-03-03 17:18:57]

Can you please tell me what are the possible reasons this could be happening and guide me on how to overcome this issue? (Qlik/Server/Network/any other issues)

Thanks 

[Arun_Arasu]

Hi @Vandy ,

Thanks for reaching out to Qlik community

Based on your description, I believe its an windows server--> please confirm

Are you trying to access the replicate console from the same server where it is installed? 

Can you please verify if the below two services are running

1. Qlik Replicate server

2. Qlik Replicate UI server

Additionally ,when you refer as launching/accessing the Qlik Replicate Console , do you mean you are trying to access them thru the console icon ?

Have you tried to access them thru IP address instead?

Should be something similar to https://< hostname>/attunityreplicate

In general terms , "Authorization-E-SYSDFLTACL, System account cannot be used as default authorization identity," indicates that you are trying to use the system account as the default authorization identity, which is not allowed.

Can you try with different user and let us know the response

Regards

Arun

[sureshkumar]

Hello @Vandy 

Additional Notes on what Arun as mentioned
Please do check Windows log event at the time of issue happened.

And also please check whether you're Logged as "Local System Account" or "Service Account" [This option can be checked through Services--> Qlik Replicate Server and UI Server--> Right click go to Properties--> Log on]

Regards,

Suresh

[Vandy]

Hi @Arun_Arasu ,

 I believe its an windows server - Yes it is a Windows Server

1. AttunityReplicateServer - Stopped (Stopping unexpectedly and repeatedly after starting it each time)

2. Qlik Replicate UI server - Running

When you refer as launching/accessing the Qlik Replicate Console , do you mean you are trying to access them thru the console icon ? - Yes, by double clicking the Qlik Replicate Console icon

Have you tried to access them thru IP address instead? - Yes, there is no response like I have it for Compose - the cmd prompt and then the Chrome web browser. Instead of double clicking the Qlik Replicate Console I tried to access using the URL : https://[host_name/]/attunityreplicate/login/. It throws an error : HTTP Error 404. The requested resource not found.


Can you try with different user and let us know the response - How do I change the user?

In addition to these may I know what could be the reason that the log files are not being generated?

[Vandy]

Hello @sureshkumar ,

Logged as "Local System Account".

System account cannot be used as default authorization identity - keeping this on mind how do I change the default authorization settings when I am not able to access through web browser as it throws an HTTP Error 404.

[Arun_Arasu]

Hello @Vandy ,

Can you please try the below approach

1. Right-click on the service and select Properties.

2. In the service properties window, navigate to the Log On tab.

3. By default, the service is likely set to run under the "Local System account." To change it to a local user account, select the This account option.

4. Click the Browse... button to locate and select the desired local user account. Alternatively, you can manually type the account name in the format COMPUTER_NAME\USERNAME

5. Click Apply and then OK to save the changes.

6. Restart the service for the new account settings to take effect:

7. Once the service restarts, it will use the specified local user account for its execution. Make sure that the chosen user account has the necessary permissions and privileges to perform the required tasks for the service.

   Let us know if the above approach helps to start the services

   Thanks & Regards

   Arun

[Vandy]

Hi @Arun_Arasu ,

I followed the same and was able to change it. Yet facing the same issue. 

[Arun_Arasu]

Hello @Vandy ,

Can you try to reboot the server once and see if  that helps.

Also whether its on premise server or cloud instance?

can you please attach the screen shot of the service properties ?

Regards

Arun

[Vandy]

Hello @Arun_Arasu ,
Rebooting wouldn't be an option for me as the entire team is working with the server currently.

It is an on premise server.
I have attached the service properties screenshot.

Let me know if there's something I can do next.

[Arun_Arasu]

Hello @Vandy ,

Can you please check if anything is logged in repuictl.log which can be found in  data/logs?

In case if there is nothing in that log then the only option I could think of is  "Uninstall" and perform a fresh installation

Regards

Arun