Can't Assign Document CALs to Users

[#1]

Hello,

I'm encountering an issue that is preventing me from assigning Document CALs. We recently created a second .QVW app (located in the same folder as our first .QVW app).

Our first app has 142 of our 150 Document CALs assigned to it as seen below. Oddly it reports Document CALs assigned to users as 107 despite it reporting there are 140 items lower in the page.

Our second app has 8 of our 150 Document CALs assigned to it as seen below

Whenever I attempt to assign a Document CAL in the second app, the "Document CALs assigned to users" will change from 0 to 1. When I hit apply to save the changes, the number goes back from 1 to 0.

The same thing happens with our first app as well -- the Document CALs assigned to users will change from 107 to 108. Upon hitting apply, it goes back from 108 to 107.

Not sure if it makes a difference, but there is a lot of overlap between our licenses -- meaning that the some users have licenses to both apps.

Any thoughts?

[#2]

Yes, I've opened the document via the access point. I have a named CAL though.

Users I assign document CALs to aren't able to see the document via the access point.

[#3]

I went through the document off hours last night to minimize any impact to our users. And I'm now able to assign CALs again, thanks a lot for the help!

[ashfaq_haseeb]

Glad that it worked.