If they were pulling the qvw down to their desktop, you might have been able to temporarily change the settings.ini file on the user's machine to get the desired outcome.
However, since they are accessing via Access Point it is using the settings.ini on the QlikView server, which will not work for you.
The only other thought is to create a macro. However, macros will not work when the qvw is accessed via Access Point. That is, unless, you are using the IE plugin. Not sure if you are familiar with the IE plugin, but it would give you more of the functionality as if the qvw is running on the desktop. The drawback with the plugin is that it has to be installed on each client.
IE Plugin Vs Ajax Client
Wish I had a better answer,
- Stan
