Good afternoon, QlikView Gurus. Today, I got a call from a secterary from a past implementation. She reported me that they can't enter to QlikView. After checking the situation, I stumbled upon the services: they were all down. When I tried to restart them, it showed me an error. It was something like "Error on session start" or something like that. After investigate for a while, I entered to the services Propierties, on the Start Session tab. I wrote the current session username and the password for every service, and started them. None of them threw an start error or something.
Yet, on the Services tab of the Management Console, the DCS@Machine service was showing the red 'X', and on the details said "Unable to connect to service", even when the service on the Windows Services tab was up and running. The log showed the following:
13/09/2012 13:00:59.4908000 Information Shutdown
13/09/2012 13:08:18.6992000 Information Initializing root
13/09/2012 13:08:18.7304000 Information Loading DSP plugins
13/09/2012 13:08:18.7616000 Information Scanning directory C:\Program Files\QlikView\Directory Service Connector\DSPlugins
13/09/2012 13:08:18.7616000 Information Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\ActiveDirectory.dll
13/09/2012 13:08:18.7616000 Information Loaded plugin Active Directory
13/09/2012 13:08:18.7616000 Information Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\CustomDirectory.dll
13/09/2012 13:08:18.8084000 Information Loaded plugin Custom Directory
13/09/2012 13:08:18.8084000 Information Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\Database.dll
13/09/2012 13:08:18.8240000 Information Loaded plugin Configurable ODBC
13/09/2012 13:08:18.8240000 Information Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\GenericLDAP.dll
13/09/2012 13:08:18.8396000 Information Loaded plugin Configurable LDAP
13/09/2012 13:08:18.8396000 Information Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\LocalDirectory.dll
13/09/2012 13:08:18.8396000 Information Loaded plugin Local Directory
13/09/2012 13:08:18.8396000 Information Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\WindowsNT.dll
13/09/2012 13:08:18.8396000 Information Loaded plugin Windows NT
13/09/2012 13:08:18.8396000 Information Loaded 6 plugins
13/09/2012 13:08:18.8552000 Information Initializing service
13/09/2012 13:08:18.9020000 Information (LocalDirectory.LocalDirectoryProvider) Setting up path local://lily
13/09/2012 13:08:18.9176000 Information Starting webservice at port 4730
13/09/2012 13:08:18.9488000 Information Initializing done
13/09/2012 13:08:18.9644000 Information Initializing system webserver
13/09/2012 13:08:18.9644000 Information Webserver security set to: Ntlm
13/09/2012 13:08:18.9644000 Information Authorization groupname: QlikView Administrators
13/09/2012 13:08:23.1764000 Warning (LocalDirectory.LocalDirectoryProvider) Exception in background directory reader: Error de inicio de sesión: nombre de usuario desconocido o contraseña incorrecta.
On the last part it says something like: "Session start error: ukwnown username or wrong password", but I'm 100% certain that I'm writing the right username and the right password, because when i tried to write a diferent password on the Services/Session Start, it throws an error. I already tried erasing the services_key.txt file on the ProgramData folder, but no dice, and i'm running out of ideas for the possible solution.
Any possible advice/solution you can give me?
