Hello,
I have a problem with a calcul of my SLA for resolution of tickets.
I have used the solution proposed by msolomov in the post :
http://community.qlik.com/message/450921#450921
But the calcul of the SLA don't work, I have a difference of 2 hours.
My Work time start at 09:00 and finish at 18h00. I think, it's a problem with the Work Time Start because in the post of Michael Solomovich, it's work with Work Time Start at 08:00.
If we check the SLA for KEY_TICKET SKIPPER_TMA-10, we see 18:17:00 instead of 16:17:00. I think it's because, the code count 1 our per day more. (Difference between Work Start Time 08:00 and 09:00).
Can you help me please to change this code to have the good result please ?
Kind regards,
Bruno
