The issue here I believe is you do not have the following feature in your Publisher license:
PDF_GENERATION;YES;;
If that does not exist in your License Enabler File (LEF), you can check it via the license area in the QMC, or the actual file will be located by default in C:\ProgramData\QlikTech\ManagementService\Publisher LEF\Publef.txt as well. Things are working as expected if you do not have that feature in your LEF. You would need to talk to your account manager or partner to see about getting that or maybe NPrinting might be a better solution as well, I am not sure we are selling the PDF Generation any longer, NPrinting may be the only option at this point from what I recall.
Regards,
Brett
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