QV11.2 SR11 Access Point keep on reconnecting after 30 scnds

[senarath]

Hi,

I assume we started experiencing this matter after we upgrade to latest release which is SR11.

Connection get lost and start reconnecting and user has to log on fresh.

I have set idle time out to 1800 seconds both in QMC and config file and still the issue is there as if idle timeout is 30 seconds approx.

(In config file .....<QvsTimeout>1800</QvsTimeout>)

It works fine as long as when we continue working continuously.

We have the issue with all browser/all OS such as Chrome, IE, Win7 and Win8

Appreciate any expert advice.

Thanks

Senarath

[tresesco]

Did you restart the services after making the changes?

[senarath]

Yes tresco I did restart services....!!!!

[tresesco]

By any chance, is there any session timeout set specific to your document? (Select document->performance)

[senarath · Accepted solution]

That is all blank.

So I hope those values get defaulted by QMC System settings which have already attached a screen shot

[tresesco]

Yes, it should be that way. I would contact qlik support here on.

[senarath]

Yes please....!!!!

[tresesco]

I meant you have to contact support for your issue, because they would need the details which is with you only but me.

[senarath]

Sorry for misunderstanding and let me proceed to Qlik support.

Thanks a lot tresesco.

Rgds,

Senarath