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Salesforce Connector Problems

I downloaded SF connector and ostensibly was able to connect.  (At least when i clicked test connection, it stated connection successful).  However when I tried to bring in records from the SF account object and the SF contacts object, I saw the records starting to load but then the program stopped responding.  I tried to  uninstall and then reinstall the SF connector but when i tried to reinstall and click RUN, I get an error; UnInstallGAC: Unable to launch GACInstall.exe.   Any ideas how what I need to do to get this to work properly?

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