Set Variable action not working as expected

[zagzebski]

Wondering if anybody has experience the following before as I haven't.

I have a text box with the following actions with the default of vCustPremium set to "0".

1. Clear Customer field

2. Set Customers field: Premium Greater than 1000

3. Set Variable vCustPremium to:  If(GetSelectedCount(Customers)=0,1,0)

My problem is that the first time I click on the text box even though after the 2nd action there are no fields with Premium greater than 1000, it still keeps vCustPremium = 0. However when I click it a second time it correctly sets the vCustPremium = 1.

Why do I have to click the button twice to get the variable to set to 1?

Thanks in advance,

Zag

[tamilarasu]

Sunny, I have the issue in specific qvw file and not all the files. So, we need to test the original file. 

[sunny_talwar]

May be there are other triggers or actions that have contradicting effect on selections? Not really sure what could be the problem without seeing it.

[trdandamudi]

Nagaraj,

I am using version 11.20 SR 9 and tested your sample file and everything looks good. As Sunny said, if there are other triggers or actions then they are contradicting... Matter of fact when I had this issue long back I do have handful of triggers and actions on each button and I had half a dozen of buttons on the sheet.

Let's see if Zag will post a sample file....

[zagzebski]

File attached. Thanks.

Zag

[sunny_talwar]

Step 1: Click on Property and Casualty button

You field %KeyBoBBStratification get nothing selected. Although I see a selection criteria within the button for %KeyBoBBStratification but nothing actually gets selected

Step 2: Financial button

You have this variable action

So since we did not have anything selected in %KeyBoBBStratification when we clicked on Property & Casualty, the GetSelectedCount(%KeyBoBBStratification) = 0 meaning the variable vCrossSellNoCustomersFilter will be assigned the value 1.

But also notice that when you clicked Financial for the first time C got selected in %KeyBoBBStratification. So now if you select Financial button one more time, you will see 0 because now the GetSelectedCount(%KeyBoBBStratification) = 1

Not sure if this can be fixed by just fixing the action within Property and Casualty button which will make certain selection in %KeyBoBBStratification, but that is where I would start my troubleshooting.

Best,

Sunny

[tamilarasu]

Sunny, Thirumala,

            Yes. I too have many triggers in my application. I'll check and try to find the reason when I get time. Thank you guys for the suggestion.