It's probably an issue with the access-rights for these images - you could check it with logging in as qv-server-user and put these url into the windows explorer or a browser.
No, I think it is not an issue with access rights. Test and Production servers have the same AD User, same QV service account and the same QV-app (same image url). Service account can access with Browser to image from both servers after local login. User can access to image too. The difference is only Test - Standby server; Production - Cluster.
Test works fine, production no.
What do you mean with "logging in as qv-server-user"? I checked all log files, but cannot find any records about access to this image.
qv-server-user means the account under which the qv services run. The webserver itself has a logging, too maybe you could find there any hints.
Another check (and maybe workaround) could be to put those images directly in a folder on the qv-server itself maybe as subfolder to your applications. This should exclude such things like a missing trust (configuration) between the servers and webserver and the (outside ?) image-storage.
Where are the images stored and what URL are you using to call them?
Bill
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