Hi all,
i'm after some technical advice on how to satisify a requirement we have for a graph in an app.
We are reading a XLS spreadsheet into qlikview which has a row for each support call our helpdesk system logs
Each row will have a status, a created date, a closed date and many other bits of info.
We need to plot 3 lines on a chart:
1. Count of Calls created per week
2. Count of Calls closed per week
3. Outstanding calls per week.
1 and 2 are simple and come straight from the metrics already existing in the xls.
the 3rd, requires a calculation based on an initial number of outstanding calls (based on status <> 'closed')
Each week's value for #3 is a calculation of LAST WEEK'S value, PLUS opened calls this week MINUS closed calls this week.
I'm sure there must be a way of tackling this in Qlikview, but I'm not sure where to start.
Has anyone on this forum achieved the same thing?
Or does anyone have any advise/suggestions?
thanks in advance,
Matt
