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mshailaja
Contributor III
Contributor III

chart resolution time

Hi,

i have a data with 2 excel shets which tickets have reaised and that ticket history  table,

now i want to show the resolution time  on weekly basis, the incidents how travelled between the groups is shown in the  excel .

1 st  excel  IS THE MAIN TABLE WHICH HAS grP WHEN THE INCIDENT IS OPENED

2 nd excel shows thehistory of the incident and the common key  is the  join in which we can keep here

I want the average resolution time of the incidents on weekly basis ( incidents resolve time) of the group raju, shaik and sharvan 

1 Reply
nagarjuna_kotha
Partner - Specialist II
Partner - Specialist II

what is logic to calculate for resolution time.

also plz share excel data to work on the same.

-Nagarjun