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Hi,
i have a data with 2 excel shets which tickets have reaised and that ticket history table,
now i want to show the resolution time on weekly basis, the incidents how travelled between the groups is shown in the excel .
1 st excel IS THE MAIN TABLE WHICH HAS grP WHEN THE INCIDENT IS OPENED
2 nd excel shows thehistory of the incident and the common key is the join in which we can keep here
I want the average resolution time of the incidents on weekly basis ( incidents resolve time) of the group raju, shaik and sharvan
what is logic to calculate for resolution time.
also plz share excel data to work on the same.
-Nagarjun