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Hi I'm am trying to calculate the closure rate for cases by month.
An example of the data is as follows:
Case ID | Created Date | Closed Date |
---|---|---|
123 | 1/7/2014 | 12/7/2014 |
234 | 5/7/2014 | 6/8/2014 |
345 | 13/8/2014 | 15/8/2014 |
456 | 15/8/2014 | 28/8/2014 |
The results I need to see are:
Year | Month | No. Cases Created | No. Cases Closed | Closure Rate |
---|---|---|---|---|
2014 | Jul | 2 | 1 | 50% |
2014 | Aug | 2 | 3 | 150% |
My biggest issue is the different dates. I can create a master calendar, but how can I link two different date fields from the same table to it, as they can't have the same field name?
Any help would be appreciated.
Have a look here:
For this case you must have two different calendars one for [Created Date] and other for [Closed Date] . You can have multiple calendars if you have multiple dates and you will need to apply selections or create comparative (rolling periods) analysis. Just name the second one with a different names not only for the table itself but also for the fields, thus:
CalCreateDate
MonthCreateD
MonthSerialCreateD
YearCreateD
CalClosedDate
MonthClosedD
MonthSerialClosedD
YearClosedD
and so on.
Have a look here:
Thanks. fixed it completely!