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we are encountering tho error upon trying to open documents in access point
how to resolve this issue
Hi Ali.
There's limited info to go on. The environment, new report, just this report, version used, accessing through the browser/client etc etc.
To me it seems to be a licensing issue. In the QMC System-licenses-server CAL's, ensure to check "allow dynamic CAL's" and/or "Allow License Lease", verify number assigned to number in the licenses available.
If it's a client, set the QV Server AP in the user preferences to be assigned a license to the user when they open open the access point under tools.
Hope that helps.
Jayson