Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Hi,
In my data set i'm using createdate and solve date. when the user select date in list box i need to show all the data in that date (both solve and create)
some tickets create in jan and close in feb. so i need to display that when he select jan. or feb.
i did it using canonical date and put date time field based on create or solve.
now i want to merge below two records and display one record.
Created date/status/priority/ticket type /Solve date
here this data set should satisfy above condition in data setection.
Thanks
CanonicalDate | createdDate | Status | Priority | Involve Tech Team | Ticket Type | solveddate | DateType | Id |
3/17/2014 | 3/17/2014 | Solved | Urgent | No | Valid Issue | 3/17/2014 | created | 1521 |
3/17/2014 | 3/17/2014 | Solved | Urgent | No | Valid Issue | 3/17/2014 | solve | 1521 |
Anu,
This is happening just due to cronical date in dimension as their are values hence try using a valid logic for taking any one based on latest date .
can you give the sample
i have below two records
CanonicalDate | createdDate | Status | Priority | Involve Tech Team | Ticket Type | solveddate | DateType | Id |
1/31/2013 | 1/31/2013 | Closed | Normal | Yes | Valid Issue | 2/5/2013 | created | 784 |
2/5/2013 | 1/31/2013 | Closed | Normal | Yes | Valid Issue | 2/5/2013 | solve | 784 |
and i want to merge them and get below single record based on id
Id | Status | Priority | Involve Tech Team | createdate | solveddate | [Ticket Type] |
784 | Closed | Normal | Yes | 1/31/2013 | 2/5/2013 | Valid Issue |
Use group by when resident load
pls use attached qvw
Anu ,
Please explain or write upin your sample that what do yo really want in it .
Hi,
here i want to display ticket statistics. here a ticket has id, create date, slove date etc.
some tickets were created in feb and closed in march.
so as you can see i want a calendar to select months.
so when i select feb, it has to show all tickets close or solve in feb.
so i use canonical date and use that to display.
but when i do that it gives me two records, one for create and one for solve for same id.( you can see it in my table top)
i need to merge that. i use if condition and did it (below) but when i do that that is only show the tickets created in selected month. but i want to display created and solve. both.
hope this will help
thanks for your replys
See this it works fine to me
no, take id 1436. it has two records. i want to get one record using these two records
Anu,
This is happening just due to cronical date in dimension as their are values hence try using a valid logic for taking any one based on latest date .