nprinting connection error

[EISSA]

Hi,

I am facing an issue on the Nprinting connections after upgrading the QlikView version from 2018 to April 2020 intial release version.

I tried to run the metadata but still I have the same error below :

Cache generation failed: NPrinting Engine failed to open document: navigator=qlikview;documentpath=.............

Can you please advise if we can solve this issue without upgrading the Nprinting Version for now.

Our Nprinting Version :

Qlik NPrinting September 2019

Version: 19.29.3.0

Thanks.

Qlik NPrinting  QlikView 

[Lucas_Gatling]

@EISSA  

Check to make sure that you have no unsupported items in your QVW. 

This is typically caused when an 'On Open' trigger is used in the QWV. This is just one of the unsupported items you need to check for and address but there are several you may need to address as per the article in the link below:

Nprinting: Unsupported QlikView Document items, System Configurations and other limitations

https://qliksupport.force.com/articles/000026081

[EISSA]

this is what I am getting when running the connection verification.

I think it is related to the upgrade done on the QlikView Server and Not done on the Nprinting Server for QlikView Desktop and they are now incompatible. 

[EISSA · Accepted solution]

the only solution was to upgrade Nprinting to Feb 2021 Version.