Could not Touch Target File

[LGNiceguy]

We have QLikview publisher and now it appears that after some time our schedule reloads are failing with the following error. We are running on Windows server 2012. I have verified that the service account has access to write in any folder on the machine that it would care to. I receive the following in the logfile

Error Exception=System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. || at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) || at System.Security.Principal.NTAccount.Translate(Type targetType) || at System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(AccessControlModification modification, AccessRule rule, Boolean& modified) || at System.Security.AccessControl.CommonObjectSecurity.AddAccessRule(AccessRule rule) || at QVBWrapper.Document.CopyPermissionsToEmptyFile(ILogBucket i_LogBucket, String i_SourceFilename, String i_DestinationFileName)
20181205T124019.556-0500 Error Could not touch target file
20181205T124019.572-0500 Information Closing the document.
20181205T124020.228-0500 Information Closed the QlikView Engine successfully. ProcessID=7916
20181205T124020.228-0500 Error The task "Reload VW Merge_Salesforce Pipeline_splits" failed. Exception: || QDSMain.Exceptions.TaskFailedException: Task execution failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: Could not touch target file || at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || --- End of inner exception stack trace --- || at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) || --- End of inner exception stack trace --- || at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) || at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

Any help would be appreciated. If it is not using the service account how can I determine what account it is using when running a reload?

[LGNiceguy]

ok after some further research I have discovered the following.

When running the desktop app on the server using the service account or any other admin account the reload function for any of the documents is greyed-out.

When I follow the following article and create a document the reload function is present and works in the desktop app.

I believe that if I can get the reload function to work in the desktop app my problem will be resolved.

What can cause the reload function to be greyed-out on the desktop app?

Reload Fails in Publisher, Works in Desktop

Article Number:000026388 | Last Updated:12/06/2018

[hopkinsc]

In document properties, check the 'Security' tab and ensure that 'Reload' and 'Allow User Reload' is ticked..

[LGNiceguy]

Yes those are checked in the properties

[hopkinsc]

Are you using the 'open in server' option or are you opening the QVW normally i.e. File>Open?

[LGNiceguy]

using the open in server option and the reload option is greyed-out when I open normally it is not and I can do everything you have asked.

If I was to run a repair on Qlikview server will it break anything. I also realize that the latest version is available but I am not sure I want to update at the moment.

[hopkinsc]

Thats why, you cant perform a reload, edit script  or save when you 'open in server'. 

When you open in server its acting like a thin client not the full client (just like accesspoint but using the QV client).

To perform reloads, save and edit script you actually need to open the QVW normally by using File>>Open.

This obviously doesn't answer why you cant reload via QMC though

[LGNiceguy]

Publisher was working and running these before a month or so ago and then one day it just stopped.  We just do not know why this has happened and now we have to manually update these files and all scheduled reloads are not working receiving this error.

[hopkinsc]

What about...

1. taking a copy of the QVW and setting up a reload schedule on that and attempting a reload?

2. Moving the QVW into a different folder-outside of the original mounted folder (and ensuring the permissions or correct on the new folder), mounting the folder in the QMC and setting up a schedule to it and testing. 

 if no.1 works then that says its an issue with the QVW and if no.2 works then that says its permissions on the original folder. 

[LGNiceguy]

I am coming back to this as I have upgraded my server per Qlik Support however I still have the same problem. Does anyone have any more ideas. I have logged on with the service account that is running all of the services and have gone through all folders on the machine and checked the effective access and that account has all permissions.  I have reviewed GPO's , Removed Antivirus, saved a files in every folder on the machine using the Service account.

I am baffled at this point. Any help or ideas would be appreciated.