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Anonymous
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Display tickets by age


Hi,

Please can any one help me with below query i need to calculate age of open tickets in script.

Below is my script:

 

If(IsNull([Call Closed - Date/Time]) and (interval(Date(Today(),'DD-MM-YYYY')-Date([Call Opened - Date/Time],'DD-MM-YYYY'),'DD'))<=1, 'P1',
If(IsNull([Call Closed - Date/Time]) and (interval(Date([Call Closed - Date/Time],'DD-MM-YYYY')-Date([Call Opened - Date/Time],'DD-MM-YYYY'),'DD'))<=5, 'P2',
If(IsNull([Call Closed - Date/Time]) and (interval(Date([Call Closed - Date/Time],'DD-MM-YYYY')-Date([Call Opened - Date/Time],'DD-MM-YYYY'),'DD'))<=20, 'P3')))) as OpenByAge,

please can you tell me what am i doing wrong.

Regards

Nitha

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30 Replies
Anonymous
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Author

Thanks Henric for advise.