How to get processed time?

[#1]

Hi,

May I ask how to do the script to get the processed time for the following data below?

I wanted to get the processed time from Task received time to processed time. The condition is if Processed time-task received time<=15 minutes it is within SLA, otherwise over SLA..

Thank you!!

Regards,

-Ahyel

[#2]

Hi Jagan,

Thank you so much for this.

Best regards,

Ahyel