Reloading QVW files in QMC - Could not touch target file error

[Dirtsa]

Hi,

We have installation of Qlikview (server)  12.80.20100.0 . We have QMC tasks and we notice that all tasks that reload .qvw files are failing with the error 'could not touch target file':

(10/19/2023 11:38:11 AM) Information: Start saving document

(10/19/2023 11:38:11 AM) Error: Exception=System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. || at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) || at System.Security.Principal.NTAccount.Translate(Type targetType) || at System.Security.AccessControl.ObjectSecurity.PurgeAccessRules(IdentityReference identity) || at QVBWrapper.Document.CopyPermissionsToEmptyFile(ILogBucket i_LogBucket, String i_SourceFilename, String i_DestinationFileName)

(10/19/2023 11:38:11 AM) Error: Could not touch target file

(10/19/2023 11:38:11 AM) Information: Closing the document.

(10/19/2023 11:38:11 AM) Information: Closed the QlikView Engine successfully. ProcessID=10512

(10/19/2023 11:38:11 AM) Error: The task "[FIC] PRR comments: 5 min ETL reload" failed. Exception: || QDSMain.Exceptions.TaskFailedException: Task execution failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: Could not touch target file || at QDSMain.AbstractReloadTask.Reload(String fileName, IExecutingTaskResult executingTaskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || --- End of inner exception stack trace --- || at QDSMain.AbstractReloadTask.Reload(String fileName, IExecutingTaskResult executingTaskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || at QDSMain.DistributeTask.PerformExecute(IExecutingTaskResult executingTaskResult) || --- End of inner exception stack trace --- || at QDSMain.DistributeTask.PerformExecute(IExecutingTaskResult executingTaskResult) || at QDSMain.Task.AbstractTask.TaskExecution(CurrentExecutionArgs args)

(10/19/2023 11:38:11 AM) Information: Task Execute Duration=00:00:03.4375851

We have all qlik services running on an account that has full access on all the (Root) folders, and logging in to that account we can delete, save files without issue. Also changing to another account didn't solve this issue. We have checked the documentation on this ( https://support.qlik.com/articles/000007439 ). Still the issue persists on one of our servers, the others do not have this issue but we can't find any difference..

Is there anything else we can check? 

Thanks!

[Daniele_Purrone · Accepted solution]

Hi @Dirtsa ,

Make sure that you have antivirus exclusions in place.

If that's already been taken care of, I'd run procmon on the affected folders to see if anything is locking files: https://community.qlik.com/t5/Official-Support-Articles/File-Access-and-Process-Monitoring-How-to-fi...

Daniele