duplicate cals consumed - no session!

[#1]

Hi,

We've been experiencing the following strange behavior:

1. User A from our Berlin's office cannot open a particular document in Qlikview AccessPoint

2. After 2 minutes, user gets Session lost message

3. User A consumes for this failed attempt 3 document call

4. No session entry exist in the session log

5. Could not find any problem in the event log

• connection is not fast but also certainly not slow.
• If i try to login through the same computer i am able to open the document without a problem
• server side config
  • Qlikview Enterprise 11.2 SR3
  • Windows 2012
  • located in Amsterdam
• client side config
  • chrome
  • windows 7

Event log