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Not applicable
‎2014-09-23 03:50 AM

time range in ticket resolution

I have total tickets field and resolved fields. i am calculating the ticket resolution% means resolved tickets/total tickets .

in that  ticket resolution% is 85%  in 15 minutes category 90% in 1 hour category and 95% in 24 hours category how to calculate the time range in ticket resolution%  

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Anonymous
Not applicable
‎2016-10-07 01:22 AM
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here you can use rangesum() function.

Thanks,

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