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rajpillai
Contributor
Contributor

Update the Notification sent time for critical errors to be immediate instead of 2 hours

One of our integrations failed due to the "SSH Tunnel Connection Error", but the email was sent 2 hours after the failure. We need to know of failures of immediately so they can be resolved and our depending jobs can run successfully

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1 Reply
Xiaodi_Shi
Employee
Employee

Hello,
I'm supposing that you've reviewed our notification-reference docs which list the email delay time for each notification type. 

The delay Stitch uses depends on the notification/issue type, so far SSH tunnel connection error is set as Email Delay as 2 hours. (which is how long we’ll wait before sending and is defined above)

https://www.stitchdata.com/docs/account-security/notifications#loader-tunnel-error

Best regards

Sabrina