Customised AccessPoint is grayed out

[Daniele_Purrone]

A customized AccessPoint, with different graphics or text than the standard one is not working anymore: users can only see a grayed out page.

Environment:

• QlikView  server, any

Cause:

Customization perform to Access Point.

 

Resolution:

Qlik Support does not support customization of AccessPoint. In order to rule out that the customization is responsible for the behavior perform either one of the following:

• Setup QlikView WebServer (QVWS) or non-customized AccessPoint via IIS.
• Rename the C:\Program Files\QlikView\Web folder and replace it with one from a standard installation

Note: Ensure that the /QvAjaxZfc and /WebTicketSite web sites are using the "QlikView IIS" Application Pool and not the DefaultAppPool.

If issue does not occur with a default AccessPoint install the customization needs to be investigated as the root cause.