Qlik Sense Desktop No Access Pass Error

[fatinfazrizanor]

My user have authenticated the Qliksense Desktop using the Desktop Authentication link.

When she open the link it was asking for regular credentials and after she login, she receive an error.

We have check that the user can access Qlik Sense server hub (2019 June version).

The Qlik Sense Desktop that they use (2019 June version)

Error - "you cannot access the selected hub because you have no access pass" refer below screenshot.

Any suggestions on this

[congridborges · Accepted solution]

The enterprise version is licensed with a test or prod license?

If it is test license then it will throw this error.

I have an enterprise with prod license and some users are able to authenticate successfully but some are getting this error. Is there a limit to the number of user that can authenticate against the enterprise?

[fatinfazrizanor]

I just check they use Test licensed. Thank you for you help. 

[msludo]

 @congridborges , how can I check if the enterprise version is licensed with a test or prod license?

[congridborges]

@msludo  You can check it in the LEF file.

On the link below enter your 16 digit license number.

http://lef1.qliktech.com/manuallef/default.aspx

If you see something like below in your LEF then its a test license.

SPECIAL_EDITION;TEST;;

TEST_EDITION;YES;;