Known issues and updates on Support Case Portal migration

[Sue_Macaluso]

If you have issues with the new Support Case Portal, please follow these instructions.  We have moved all known issues to the FAQ in getting started in order to keep everything in one place. 

[kvrqliks]

* Not able to see the history of the conversations had with the Qlik support .

* Not able to see other user raised tickets 

[lucienorrin]

My open cases were migrated, but none of the chat history came with them.

It's just an open case number with nothing in it, not much of a migration. 

[eltonpereira]

I'd appreciate if you can add the issue to view the comments history in opened cases to this tracking list.

[jtompkins]

Does the live chat work for anyone? Because clicking on it does nothing for me. I use Chrome.

[Sue_Macaluso]

@kvrqliks Your answers can be found here, have a look at the table of contents each is hyperlinked to the answer. 

[Sue_Macaluso]

@lucienorrin Have a look at this faq, it will have the information you need. https://community.qlik.com/t5/Get-Started/Support-Case-Portal-FAQ-s-and-Known-Issue-Tracker/ta-p/183... 

Apologies for the inconvenience. 

[Sue_Macaluso]

Thank you for the feeback @Katie_Davis . On a side note, please check out this FAQ: https://community.qlik.com/t5/Get-Started/Support-Case-Portal-FAQ-s-and-Known-Issue-Tracker/ta-p/183... 

[Sue_Macaluso]

@jtompkins I tried myself using Chrome both logged in and logged out and had no problem. When you click on Chat no box pops us starting a conversation? Can you try again. Thank you.