8 Replies Latest reply: Sep 10, 2014 3:23 AM by Bodil Wicknertz RSS

    Sense not starting after crash

    Adam Booth

      I suffered a BSOD while Sense was open and I am now unable to open Sense at all. I have tried to remove Sense, rebooted my laptop and then re-installed Sense from the current download version and I still get the same issues.

       

      Double click Sense desktop icon

      Splash screen appears with correct version number

      Splash screen disappears and very briefly see spinning "working" icon

      Sense closes without error message

       

      I have attached the application logs as requested elsewhere.