11 Replies Latest reply: Feb 15, 2013 1:08 AM by dhiraj kumar RSS

    Failed to open document for unknown reasons


      We have QlikView 10 SR1. One of our users is trying to access one of the dashboards from the access point on internet explorer. Everytime she logs in she gets the pop up message that says "Failed to open document for unknown reasons". Every other user is still able to access the same document and she was able to access the same document until this morning as well.

      I took a few steps in order to troubleshoot the problem:

      1- I got her to logon on another computer to make sure it's not her setting on her computer. She still got the same error. So at this point I'm pretty sure it has something to do with this user on the server.

      2- I deleted her user name from document CAL users and then added her back in. No luck.

      3- I reloaded the dashboard

      4- After reading this document http://community.qlik.com/forums/p/39574/156048.aspx#156048 I though it might have something to do with input fields so I recreated the input fields and renamed them hoping it would ger rid of anything that might have been saved in .SHARED file. This did not help either. I really don't want to delete the .SHARED file because then all users will loose their server objects.

      I would appreciate any suggestions, If anybody has some knowledge regarding this matter.