4 Replies Latest reply: Mar 28, 2017 9:01 AM by Bernat Ferrer RSS

    Installation problem

    Bernat Ferrer

      Hello, I have a problem with the Qlik sense desktop installation. I installed the software with the administrator profile and the program runs properly. But when the user login with his profiles the programa disapear. I can' t find the program and I can't use it.

       

      Does anyone know what can be done? Please

        • Re: Installation problem
          Vladimir Komarov

          The QlikSense application is still there, you just do not see the icon on the User's desktop (since it was created on Admin's desktop). Try to find the app via Explorer (usually it's installed in ..\Program Files\Qlik\Sense\... and create the start icon manually...

           

          Regards,

          Vlad

           

          P.S. When applicable, please mark this answer Correct or Helpful.

            • Re: Installation problem
              Bernat Ferrer

              Hi, the program is installed on the c:\users\administrator\Appdata\Local\Programs\Qlik\Sense. This is the problem because the user can't access it.

               

              The solution is :

               

              - Give administrators rights to this user.

              - Login in the user profile.

              - Install the program and excute it. Logout.

              - Login with administrator profile and leave the previous permissions of the user.

               

              Finally the user can login  in his profile and then can execute the program without problems.

               

              Regards

            • Re: Installation problem
              Arnaldo Sandoval

              Hi Bernat,

               

              Qlik Sense Desktop is installed at the current user's Documents folder, e.g. %USERPROFILE%\Document\Qlik ... as you installed it using an Admin account it is very likely Qlik Sense was installed at the Admin's USERPROFILE folder instead of the expected user's profile.

               

              Can the User install Qlik Sense Desktop using his/her login account?

               

              hth

                • Re: Installation problem
                  Bernat Ferrer

                  Hi, the program is installed on the c:\users\administrator\Appdata\Local\Programs\Qlik\Sense. This is the problem because the user can't access it.

                   

                  The solution is :

                   

                  - Give administrators rights to this user.

                  - Login in the user profile.

                  - Install the program and excute it. Logout.

                  - Login with administrator profile and leave the previous permissions of the user.

                   

                  Finally the user can login  in his profile and then can execute the program without problems.

                   

                  Regards