Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Hi,
We have just installed the QV Server, in the Access Point we can see the document but there is I an error when opening: "Failed to open document, You dont have access to this document."
Any suggestions?
Regards,
Francisco.
Hi,
Go to you LEF file and let me know if there is any entry for timelimit,
Which is expired.
Regards
ASHFAQ
Hi,
No timelimit, but there is this:
NUMBER_OF_DOCUMENTS;1;;
Should be this the problem? Now I have more than one document, but we never could open any document?!
Regards.
Yes Exactly
This is the issue, you have only 1 document cal and you consume that.
Now you don't have any available cal for your new document to allocate.
Regards
ASHFAQ
Thanks.
So I can I resolve it?
Regards.
Its a bit tricky,
If you want to recover and allocate CAL immediately.
have a look at attached document.
Let me know if that works.
Note:
In any case take proper backup first.
Regards
ASHFAQ
Thanks.
I will let you know if it works...
Regards.
It´s still not working!!!
But we steel can open that doc in AP! Strange...
More suggestions?
Thanks,
F
An important info:
Trying to resolve this problem:
But we steel can open that doc in AP!
More suggestions?
Thanks in advance,
Francisco.
An important info:
Trying to resolve this problem:
But we steel can open that doc in AP!
More suggestions?
Thanks in advance,
Francisco.
Hi,
It appears you have a IAS license. This license only allows anonymous access and if your system isn't set for that it will not let you in.
Bill