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kristien
Partner - Contributor III
Partner - Contributor III

App remains blank when opening in Qlik Sense Client-Managed Mobile-app on iphone

- Qlik Sense Management Console on Windows is in version May 2024.

- The latest version of Qlik Sense Client-Managed Mobile-app is installed on an iphone 11 iOs 16.1.2

When using the Mobile-app on the iphone, and opening the stream, the Qlik app is visible, but when trying to open it, it is searching for a while, and after that it remains empty - nothing to see.

When the same user opens the Qlik app in a browser on a laptop, she has no problems.

I have published another small Qlik app ont the stream with very little data, assuming that it could be a memory issue, but the same here, nothing to see if she opens it on her mobile app.

I've also changed the Keep-alive timeout to 300 in the Proxy config of the QMC, but that didn't help either.

What could be the cause of this problem?

Kind regards,

Kristien

 

 

 

Labels (3)
3 Replies
Dana_Baldwin
Support
Support

Hi @kristien 

Please note the forum you have posted to is for the Data Integration product Enterprise Manager, used for managing multiple Replicate/Compose/Catalog servers. To reach your target audience, please consider posting your question here: Qlik Sense | Qlik Community

Thanks,

Dana

kristien
Partner - Contributor III
Partner - Contributor III
Author

Hi Dana, thanks for telling me.

Kind regards,

Kristien

 

korsikov
Partner - Specialist III
Partner - Specialist III

Look like a bug Solved in May 2024 Patch 12 and November 2024 Patch 2

QB-30710

Visualizations: Unable to open apps on the mobile application

A technical issue was preventing users from opening apps on the Qlik Sense Client managed mobile application on iOS or Android. The application can now be used normally in offline and online mode.