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Creator III
Creator III

License is getting deallocated

Dear all,

 

We have set up our disaster recovery environment set up and we are copying data folder from prod to DR every hour...

Suddenly after windows update, DR stopped to work, the license from qlik replicate is getting deallocated, however the data file is getting copied properly from prod to dr every hour.

kindly assist to get up the DR environment. 

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2 Replies
Jamie309Perez
Contributor
Contributor

Hello!

After a Windows update, the deallocation of your Qlik Replicate license, despite the data folder copying correctly, is likely due to the update changing permissions, corrupting the license file, or altering network rules. Your first steps should be to restart the Qlik Replicate services, verify the service account's permissions over the installation and data folders, and then re-register the license through the management console or repctl utility. Checking the Windows Event Logs for errors around the time of the update can also provide clues. If these steps fail, you may need to contact Qlik support, as the update could have created a specific incompatibility. 

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Creator III
Creator III
Author

Dear Jamie,

 

We attempted to restart the services, but they failed to run. After the upgrade, none of the services remained in a running state. When we tried to start them manually, they would start briefly and then immediately stop.

We also noticed that the service’s "Log On" account had changed from "admin" to "local." After manually switching the log‑on account back to "admin," the services ran continuously.

 

However, upon accessing the console URL, the license became deallocated.